MORTGAGE OPERATIONS MANAGER
We are currently seeking an experienced mortgage operations manager to help us build, manage, and mentor a team of all-star mortgage processors as we expand into multiple states. The successful candidate will have experience in the mortgage industry as an operations or processing manager, a positive and motivational approach to productivity, and exceptional communication and training skills.
Create a pipeline management process to forecast accurate home loan funding goals and metrics Enforce adherence to all state and federal regulations, mortgage lending and underwriting guidelines, and RESPA requirements while verifying loan applications from prospective home buyers, creating loan files, and processing loan closings Maintain a positive work environment by developing helpful relationships with additional team stakeholders: mortgage loan officers, underwriters, and mortgage operations manager/branch managers to ensure a smooth loan process Lead, hire, recruit, onboard, train, direct, and manage daily activities of mortgage loan processors, processing assistants and all other team members Resolve, escalate, or remedy customer service issues in a professional manner
3+ years management experience in mortgage operations preferably in processing management, or as a sales manager or operations manager is preferred Experience with Google Suite, MS Office, as well as AUS and LOS software, are helpful Excellent interpersonal, communication, training, organizational, and time management skills are essential Demonstrable knowledge of the mortgage industry, loan products and programs, and state and federal regulations and laws (RESPA, etc.)