Legal Assistant for Elder Abuse
The Legal Assistant Elder Abuse plays a vital dual role in ensuring both the administrative and substantive support of elder abuse litigation cases. This position combines responsibilities from case management and medical records coordination, serving as a central point of contact for clients, providers, attorneys, and internal teams. The role requires strong organizational skills, excellent communication, and a compassionate approach to vulnerable clients.
Key Responsibilities
Client Communication & Onboarding
· Initiate client contact within 24 hours of case assignment and provide compassionate guidance through the intake process.
· Confirm and update contact information, identify heirs, and collect critical documentation (POA, death certificates, etc.).
· Explain litigation timelines, expectations, and next steps to clients clearly and empathetically.
· Coordinate and prepare opening documents including Attorney-Client Agreements, HIPAA/HITECH forms, and privilege notices.
Records Coordination & Compliance
· Review intake documentation and assess case file completeness.
· Request, collect, and organize all necessary medical and legal records (hospital, nursing home, law enforcement, etc.) within 24–48 hours of case intake.
· Ensure proper notice placement with government health programs (Medicare, Medicaid, IEHP, etc.).
· Confirm all documentation complies with HIPAA and confidentiality obligations.
· Obtain and organize law enforcement records, incident reports, photos, videos, and death certificates where applicable.
Case Oversight & Strategic Advancement
· Monitor and update the MR (Medical Records) Tracker; troubleshoot delays and ensure timely follow-ups.
· Work with attorneys and paralegals to ensure merit review materials are complete and submitted on time.
· Track litigation benchmarks including claim filings, service of complaint, discovery, and mediation prep.
· Organize witness statements, liability evidence, declarations, and other supporting materials.
· For serious injury cases, ensure documentation of policy limits and critical medical or insurance data.
Discovery & Litigation Support
· Assist in coordinating depositions, including scheduling and prepping clients.
· Track propounded and received discovery and ensure attorney follow-up on meet & confer requirements.
Settlement & Lien Support
· Support mediation prep by organizing accurate damages memos, lien summaries, and billing documents.
· Coordinate lien intake, CPLs, ICD codes, and final demand tracking.
· Communicate with lienholders and ensure accurate and timely resolution post-settlement.
Client Advocacy & Satisfaction
· Educate clients on expectations related to lost wages, credit impacts, and general case progress.
· Provide biweekly client check-ins and maintain a strong service standard throughout the litigation process.
· Proactively resolve client concerns, escalate issues as needed, and support collection of positive feedback.
Documentation & System Management
· Maintain up-to-date and accurate case entries in the firm’s case management system (e.g., Litify).
· Digitize and categorize all documents per firm protocols
· Ensure timely scanning, naming, and uploading of all case documents for both physical and digital files.
· Keep master case list updated, removing inactive cases and maintaining document integrity.
Qualifications & Skills
· Minimum 2 years of experience in a legal, healthcare, or case management setting (elder abuse/personal injury preferred).
· Excellent written and verbal communication skills
· Strong organizational and multitasking abilities with meticulous attention to detail.
· Working knowledge of medical terminology, legal procedures, and HIPAA standards.
· Proficient in Microsoft Word, Excel, Outlook, and case management platforms (Litify preferred).
· Compassionate, professional demeanor and ability to work under pressure
Compensation & Benefits
· Competitive salary based on experiencs
· Medical, Dental, and Vision Insurance
· 401(k) plan
· Paid Time Off (PTO): 4 personal, 6 sick days
· Paid holidays
· Free parking
· Growth and training opportunities in a collaborative team environment