Essential Functions
Automation Analysis and Development
• Lead all phases of system design, development, testing and support.
• Provide status updates, work plans, written documentation, and training.
• Develop and maintain quality assurance standards to ensure daily, weekly, and month-end functions are completed in an accurate and timely manner.
• Streamline all automation processes by eliminating unnecessary tasks.
• Development of robust business infrastructure workflows to minimize time required for execution of business task.
• Test, analyze, and implement current software vendor upgrades.
• Prioritize technical issues and communicate resolution times as needed.
• Maintain the imaging system of organizational documents.
• Maintain Redwood Group uptime standards when working on project conversions and cutovers.
• Manage 3rd party support (consultants and vendors) in which it regards to implementing and enhancing business systems.
• Develop and maintain quality assurance standards to endure daily, weekly, and month-end functions are completed in an accurate and timely manner.
Computer Operations
• Create, develop, and integrate new processes and instructions for installed Robotic Process Automation (RPA).
• Identify opportunities for enterprise workflow automation and process improvements.
• Maintain service log of information on all workflow errors.
• Ensure scheduled workflow jobs are processing timely and accurately.
• Develop and maintain current department instruction and check-off sheets to ensure daily and monthly functions are completed timely and accurately.
• Post business reports in a timely and accurate manner.
Technology Support
• Respond to high priority phone and e-mail requests for document assistance.
• Supply technical support for issues relating to enterprise workflow and RPA systems.
• Provide exceptional service to all Members, volunteers, team members, and service providers.
• Uphold established department service standards.
• Contact vendors to schedule support and maintenance work on systems software.
• Review all creations, deletions, and modifications of existing and new users daily for automation systems.
• Setup and maintain user security for workflow and RPA platforms.
• Ensure proper encryption of all data being sent from and received by Redwood Group staff to outside vendors.
Other Functions
• Maintain technical proficiencies to support current and planned hardware and software computing needs.