MORTGAGE OPERATIONS MANAGER
We are currently seeking an experienced mortgage operations manager to help us build, manage, and mentor a team of all-star mortgage professionals as we expand into multiple states. The successful candidate will have experience in the mortgage industry as an operations manager, a positive and motivational approach to productivity, and exceptional communication and training skills.
Create a pipeline management process to forecast accurate home loan funding goals and metrics Enforce adherence to all state and federal regulations, mortgage lending and underwriting guidelines, and RESPA requirements. Maintain a positive work environment by developing helpful relationships with additional team stakeholders: mortgage loan officers, underwriters, and mortgage operations staff and branch managers to ensure a smooth loan process Lead, hire, recruit, onboard, train, direct, and manage daily activities of mortgage loan operations professionals. Resolve, escalate, or remedy customer service issues in a professional manner
3+ years management experience in mortgage operations, or as a sales manager or operations manager is preferred Experience with Google Suite, MS Office, as well as AUS and LOS software, are helpful Excellent interpersonal, communication, training, organizational, and time management skills are essential Demonstrable knowledge of the mortgage industry, loan products and programs, and state and federal regulations and laws (RESPA, etc.)