An accomplished and prestigious law firm in Glendale, CA is seeking a qualified Bilingual Intake Coordinator to join their litigation team. The office is rapidly expanding its team and wants to welcome a new member to be a part of their Fortune 500 team.  The ideal candidate will have experience in legal office and personal injury or employment law.  This firm prides itself on an office culture that promotes teamwork, passion and a fast-paced environment. We are only looking for serious candidates who have experience as an Intake Administrator or who have high volume Intake experience and wish to become an Intake Administrator.

Requirements:

Bilingual (English/Spanish) with full proficiency

•      2-3 years of Client Services Coordinator experience

•      Strong background with performance-based metrics

•      Salesforce/Litify software experience is a major plus

•      Resourceful and motivated to solve issues as they arise

•      Extremely good customer service attitude

Must be Covid Vaccinated

Responsibilities:
 
•      Carry out initial client interview with empathy and compassion

•      Persistently monitor all potential new client inquiries (email, internet, phone and referrals)

•      Immediately contact every potential client and establish relationship with client

•      Follow up with pending inquiries daily

•      Update logs to reflect status of all potential new clients at all times

•      Collaborate with Supervisor to complete the initial consultation process

•      Assist attorneys with administrative tasks related to opening new cases and maintaining databases

•      Follow instructions of management and perform accordingly

•      Write emails, take notes, research cases, fax, copy, and create spreadsheets to track referrals, clients and other pertinent information.