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Sr. Business Systems Analyst (with Property & Casualty insurance and IVR phone systems experience)

Brea, CA
Exciting opportunity in the Los Angeles, CA area (North Orange County) for a Business Systesm Analyst.  The candidates must have strong Property and Casualty Insurance background (auto and home).

This is an immediate position. If interested, please e-mail your resume to mary@jba.com with your hourly rate and availability for immediate consideration. Two References with LinkedIn profile link should be included.

Qualifications:
  • 5+ years professional experience as a systems analyst
  • Property & Casualty insurance experience
  • Experience interpreting and writing Use Cases, Functional Requirements, Screen Specs, and Data Mapping documents
  • Technical proficiency, with the ability to understand data flows and the flow between complex, integrated systems.
  • Proficient in working directly with business users to understand business processes, gather & document requirements, and work closely with the user community to implement system changes that meet business needs.
  • Outstanding communication skills, with the ability to effectively work with remote users via phone, email, WebEx, and other virtual collaboration tools.
  • Able to work in a fast-paced environment with tight deadlines
  • Experience collaborating with Development and QA teams
  • Experience working with XML files to troubleshoot system integration issues
  • Workflow Design and Development for Sales and Service
  • Experience working on IVR System
  • Experience working on CRM systems
  • Experience working with Avaya Phone Systems
  • Experience with contact/service center operations and technologies
  • Experience with designing telephony solutions to accomplish business goals
  • Experience with documenting system requirements for detailed call flows, voice user interfaces, architecture diagrams, technical & functional specifications
  • Able to collaborate with business and technical resources to make recommendations on how to improve the overall customer experience for the telephony system
Please submit resumes to mary@jba.com with the following information ASAP:
Tel. numbers :
E-mail address:
Availability Date upon confirmation:
Current Location:
Number of years of experience as a BSA:
P&C experience:
Your hourly rate(  CTC or W2):
Two professional references (Management level):
Your LinkedIn link:
 
 

Mary Avikians
Client Services Manager
JBA International, LLC
1192 N. Lake Avenue, Pasadena, CA  91104
Direct: 626-204-6914
E-mail: mary@jba.com
www.jba.com
 
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