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Sr. Business Systems Analyst (with Property & Casualty insurance and IVR phone systems experience)

Brea, CA
Exciting opportunity in the Los Angeles, CA area (North Orange County) for a Business Systesm Analyst.  The candidates must have strong Property and Casualty Insurance background (auto and home).

This is an immediate position. If interested, please e-mail your resume to with your hourly rate and availability for immediate consideration. Two References with LinkedIn profile link should be included.

  • 5+ years professional experience as a systems analyst
  • Property & Casualty insurance experience
  • Experience interpreting and writing Use Cases, Functional Requirements, Screen Specs, and Data Mapping documents
  • Technical proficiency, with the ability to understand data flows and the flow between complex, integrated systems.
  • Proficient in working directly with business users to understand business processes, gather & document requirements, and work closely with the user community to implement system changes that meet business needs.
  • Outstanding communication skills, with the ability to effectively work with remote users via phone, email, WebEx, and other virtual collaboration tools.
  • Able to work in a fast-paced environment with tight deadlines
  • Experience collaborating with Development and QA teams
  • Experience working with XML files to troubleshoot system integration issues
  • Workflow Design and Development for Sales and Service
  • Experience working on IVR System
  • Experience working on CRM systems
  • Experience working with Avaya Phone Systems
  • Experience with contact/service center operations and technologies
  • Experience with designing telephony solutions to accomplish business goals
  • Experience with documenting system requirements for detailed call flows, voice user interfaces, architecture diagrams, technical & functional specifications
  • Able to collaborate with business and technical resources to make recommendations on how to improve the overall customer experience for the telephony system
Please submit resumes to with the following information ASAP:
Tel. numbers :
E-mail address:
Availability Date upon confirmation:
Current Location:
Number of years of experience as a BSA:
P&C experience:
Your hourly rate(  CTC or W2):
Two professional references (Management level):
Your LinkedIn link:

Mary Avikians
Client Services Manager
JBA International, LLC
1192 N. Lake Avenue, Pasadena, CA  91104
Direct: 626-204-6914
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