Desktop Technician/Help Desk (Durham, NC)

Location: Durham, North Carolina
Date Posted: 11-08-2017
Position: Desktop Technician
Location: Durham, NC
Contract to Hire

Recent MS certifications or 2 years’ experience but a recent grad. 
Good to haves:  LAN/WAN - TCP/IP, Microsoft Exchange, Windows Server

Our client is looking for  a Tech with ticketing experience and call center experience.  The candidates will  work on the incoming helpdesk ticketing queue and log into the helpdesk call center at all times.  They resolve basic support issues and other issues that can be resolved quickly. The  ideal candidate is someone with solid helpdesk experience and an overall solid technical foundation.  The  client has a pretty diverse and complex user and application base they support.

RESPONSIBILITIES:   
  • Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment
  • Provide desktop and software troubleshooting/administration working closely with senior members of the department to learn and build their software, hardware and troubleshooting skills and knowledge
  • Troubleshoot, upgrade and repair desktop PCs
  • Provide after hours and weekend support on an as needed basis outside of general working hours
  • Maintain Standard Operating Procedures for all relevant processes and technologies
  • Document all support and maintenance activity with incident tracking software.
  • Diligently and consistently follow departmental and organizational policies and procedures
  • Maintains an accurate inventory of all desktop and printing equipment as assigned
  • Troubleshoot, upgrade and support common mobile device platforms
  • Implement projects as assigned. Provide status reports and problem summaries
  • Respond to emergency system outages as required
  • Additional duties as assigned
 
If interested, please email your resume to mary@jba.com with the following information:
Full Name of the candidate:
Two Tel. numbers ( Home and cell):
E-mail address:
Availability Date upon confirmation:
Current Location:
Number of years of related experience (per the above req.):
Ticketing experience (please specify):
Your hourly rate:

 

Mary Avikians
Client Services Manager
JBA International, LLC
1192 N. Lake Avenue, Pasadena, CA  91104
Direct: 626-204-6914
E-mail: mary@jba.com
www.jba.com
 
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