Personal Injury Case File Manager (Bilingual:Mandarin)

Location: San Gabriel, CA
Date Posted: 16-03-2017
Position: Personal Injury Case File Manager
Location: San Gabriel/Rosemead, CA
Full-time Direct Hire
  • Requires 3+ years processing all aspects of a Personal Injury process.
  • Experience working with clients, insurance adjusters and medical providers
  • Experience in writing demand letters.
  • Proficiency in English and Mandarin language is required.  
  • Knowing both Mandarin and Cantonese language is a big plus, but not essential.
  • Demonstrated ability to deal with all Personal Injury process and issues of complexity.
  • Ability to manage a high caseload
  • Requires independent decision making and the ability of problem solving
  • Displays cultural sensitivity and adaptability
  • Requires effective communication, effective listening, sound judgment and alertness to the nuances of each case.
  • Able to function with a high level of patience, tact and diplomacy in handling negative or challenging situations
  • Excellent organization skills. Excel in time management as well as customer service excellence
  • Must be detail oriented, accurate with the ability to work under constant interruptions by telephone and/or visitors.
  • Able to convey information and ideas through speech in ways that others will understand.
  • Strong interpersonal and public relations skills.  Excellent negotiations skills
  • Ability to maintain confidentiality in all aspects of the job.
  • Experience in legal or insurance field a plus.
  • Signs up the client directly or takes over the client’s intake process after the Department Manager has signed up the client. The intake process involves filling out forms, preferably on the computer. The forms include all pertinent contact information, such as accident details, police report, property damage pictures, insurance information and any medical treatments.
  • Opens the case and enters all notes from the intake form in Abacus system.
  • Makes arrangements to have the Property Damage (PD) repaired with an auto body shop within the network of the law firm’s contacts.
  • Coordinates the Medical Treatment (MT) of the client by ensuring that they are seeking treatment through their doctors or other appropriate medical providers.
  • Contacts both the client’s and opposing party’s insurance companies.
  • During the MT process, the CFM is responsible for:
  1. Maintaining regular contact with the client,
  2. Scheduling necessary medical appointments and
  3. Ensuring all appointments are kept by the client
  • Responsible for ensuring that all documents related to the case are properly scanned into the Abacus file.
  • Obtain all final Medical Records (MR) and bills and prepare a report for preparation of the Demand.
  • Responsible for providing regular updates (at least every two weeks) to the PI Department Manager on the status of the case.
  • Keep abreast of current Personal Injury regulations and procedures relating to Personal Injury.
Ralph Larsen Mendoza
Technical Recruiter
JBA International, LLC
Direct:   626-204-6916
Mobile:  626-379-0705
Tel:        626-844-1400 ext. 308
Toll:       1-800-500-4942
Fax:       626-795-9401
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