Application Training and Support Specialist

Location: San Francisco, CA
Date Posted: 13-12-2016

Position: Application Training and Support Specialist
Location: San Francisco
Full-time Permanent Direct Hire

            The Information Technology Department  has an opening for an Application Training and Support Specialist in the San Francisco office. The Application Training and Support Specialist is responsible for providing exceptional customer service and IT support and developing and delivering computer, phone, audio-visual conferencing support and application training to computer users in the San Francisco office, as well as visitors and Firm clients. 
            This includes providing floor support for major system changes, rollout of new software, system enhancements, and applications developed for the Firm.

  • Minimum of 4 years of experience in end-user support and 2 years of experience as a classroom trainer in a legal or corporate environment.
  • Working knowledge of applications and hardware used by lawyers and secretaries to create work product is a plus.
  • Ability to adapt applications to meet the business needs.
  • Strong communication and interpersonal skills.
  • Expert knowledge of Microsoft Office 2007/2010 Suite to appropriately advise end users on the best applications to accomplish a given task.
  • Strong knowledge of email applications.
  • Strong working knowledge of remote access systems to assist end users in troubleshooting access issues.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Familiarity with litigation support applications and techniques to appropriately advise end users on resources available to meet project requirements is a plus.
  • College degree preferred, equivalent experience considered.
  • Flexibility to work additional hours, as needed.
  • This position may travel to other offices, as needed.
Responsibilities include, but are not limited to the following:
  • Developing training programs and a variety of training materials, including manuals, quick reference guides, and on-line documentation for the computer system, phone system, and applications used or developed within the Firm
  • Troubleshooting problems and supporting users on all Firm supported applications
  • Identifying and solving system problems with occasional assistance of the engineering staff
  • Assisting with the identification, development, performing audio-visual conference set up and support  and implementation of system enhancements through research and knowledge of innovative tools and techniques and other duties as assigned
If you are interested for this position, please send your updated word document resume to
Ralph Larsen Mendoza
Technical Recruiter
JBA International, LLC
Direct:   626-204-6916
Mobile:  626-379-0705
Tel:        626-844-1400 ext. 308
Toll:       1-800-500-4942
Fax:       626-795-9401
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