Help Desk Analyst II

Location: Los Angeles, CA, United States
Date Posted: 10-05-2018
Position description:

The Help Desk Analyst II provides technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all software/hardware installed or maintained by the hospital. This may include business specific application software and hardware.

Qualifications: Bachelor’s Degree required. Related experience may be substituted for a Bachelor’s Degree.
  • Approximately 2-4 years of experience in an Information Technology (IT) discipline and/or Customer Service Call center.
  • 1-3 years experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting.
  • Skills: Windows 95/98/XP, Microsoft Office 97/2000/XP/2003 troubleshooting experience.
  • Knowledge of LAN/WAN networking, workstations, operating systems, and applications.
  • Good problem solving, communication, results oriented, team oriented and customer service skills.
  • Excellent multi-tasking skills.
  • Prioritizes and performs a variety of concurrent tasks with minimal direction or supervision.
  • Excellent verbal and written communication skills a must.
For immediate consideration please send resume to Eddy Martinez:  eddy@jba.com -  (626)204-6911
 
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