Desktop Technician (Chevy Chase, MD)

Location: Chevy Chase, Maryland, United States
Date Posted: 09-13-2018
Position: Desktop Technician
Location: Chevy Chase, MD
Contract (with possibility of hire)

Good to haves:
Microsoft Exchange
Windows Server
CISCO VOIP phone systems
some type of ticketing system experience

Job Summary
The primary role of the Desktop technician is to provide technical support to end users and to maintain overall IT functionality.  This includes troubleshooting and resolving hardware and software problems.

Education and Experience
  • A minimum of 2 years’ experience providing end user support in an enterprise IT environment
  • Certifications as specified or equivalent experience
    • MCTS Windows 7
    • MCTS Windows Server
  • Strong working technical knowledge of TCP/IP
  • A professional attitude, excellent customer service and neat appearance are essential
  • Good written and verbal communication skills
  • Able to work independently and with others
  • Able to master and support a large and diverse base of hardware and software technologies
  • Analytical and problem solving abilities
  • Ability to effectively prioritize and execute tasks in a high pressure environment
  • Ability to lift and transport moderately heavy objects, such as computers and peripherals
  • Bachelor's Degree highly preferred
Principal Duties and Responsibilities
  • Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment
  • Provide desktop and software troubleshooting/administration working closely with senior members of the department to learn and build their software, hardware and troubleshooting skills and knowledge
  • Troubleshoot, upgrade and repair desktop PCs
  • Provide after hours and weekend support on an as needed basis outside of general working hours
  • Maintain Standard Operating Procedures for all relevant processes and technologies
  • Document all support and maintenance activity with incident tracking software. 
  • Diligently and consistently follow departmental and organizational policies and procedures
  • Maintains an accurate  inventory of all desktop and printing equipment as assigned
  • Troubleshoot, upgrade and support common mobile device platforms
  • Implement projects as assigned. Provide status reports and problem summaries
  • Respond to emergency system outages as required
  • Additional duties as assigned.
If interested, please e-mail your resume to with the following information:

Mary Avikians
Client Services Manager
JBA International, LLC
1192 N. Lake Avenue, Pasadena, CA  91104
Direct: 626-204-6914
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