Account/ Customer Care Representative

Location: Lake Forest, CA, United States
Date Posted: 17-01-2018
Account/ Customer Care Representative
Must be Bilingual English/ Spanish

Customer Service Representative for a busy department must know how to do quotes, tech support, order entry and product crossovers.
40+ emails a day, 30+ calls, 20+ orders, QC Batching, Claim forms.
MUST have working  experience with manufacturing company.
The # 1 thing we are looking for is a great attitude.

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversation in a comprehensible way.

•Previous experience in a customer support role ideally in a call center environment.
•Strong phone and verbal communication skills along with active listening.
•Customer focus and adaptability to different personality types.
•Ability to multi-task, set priorities and manage time effectively.
•High school degree.

Competencies, Knowledge, skills and Abilities:
•Strong data entry skills
•Strong attention to detail
•Good follow up
•Quick learner and not easily frustrated by complicated systems.
•Excellent communication skills (verbal & written) heavy phones & emails
•Autonomous - get the job done without extensive hand holding.
•A positive attitude and passionate about your work.
•Be a team player, organized and driven.
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